Returns

At Torfy, we strive to provide high-quality products and excellent service. However, if you receive a damaged item or an item that is not as described, you may request a return under the following conditions:

✅ Eligibility for Returns:

• Returns are only accepted if the product is damaged or not as described.
• You must submit a clear photo of the issue within 2 days of receiving the product.
• The return request must be made within 14 days of receiving your order.

How to Request a Return

1️⃣ Fill out the Return Form within 14 days of receiving your order.
2️⃣ Upload clear photos of the damaged or incorrect item within 2 days of delivery.
3️⃣ Our team will review your request and provide further instructions.

Refunds

• If your return is approved, you will receive a refund within 5-7 business days to your original payment method.
• If a replacement is preferred, we will process an exchange instead of a refund.

💳 Late or Missing Refunds?

• Check your bank account or payment provider for processing times.
• If you have not received your refund after 7 business days, please contact us at contact@torfy.com.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service for your return.

Contact Us

For any return or refund inquiries, feel free to reach out to us:

📧 Email: contact@torfy.com
📍 Address: 1006 Sampsone Street, Taylor, PA, USA
📞 Phone: 570-540-0217